BitTorrent Help Center

BitTorrent Android App

Why can’t I open a magnet link anymore? The app hangs on gathering info.

Why can I not play the file?

I cannot download to my SD card. What am I doing wrong?

Why does my download make progress but then stop or hang?

After downloading a file, I cannot find it in my download location. Why?

I downloaded a video file. Why is there no audio?

Is there a way to limit my battery usage when using your app?

How do I see the full name of the file being downloaded?

My mobile device doesn’t have enough storage to download the file. What do I do?

Why is my app crashing?

Why am I losing Internet connectivity?

Why does the app stop running/downloading when my screen goes off?

How do I reduce my data consumption?

I upgraded to Pro, then I uninstalled. How do I get Pro back on my phone?

I can't activate my Pro subscription on another device. Why not?

I’m subscribed to BitTorrent Pro on my phone. Will the subscription activate BitTorrent Pro on my Windows computer?

I’m trying to find the best torrent. Can I see the number of peers and torrent health?

My download is stuck at 0%. How do I restart the download?

Why can’t I download using wifi?

How do i remove (not pause) a torrent when it's finished seeding?

When I open the app, why does it start downloading a torrent that already completed?

Why is the app consuming more data than is contained in the file I’m downloading?

Why is the app consuming my data even though I’m not downloading?

Why does the file show as 100% downloaded, but pieces are missing when I go to play it?

I have downloaded files but they are not in my default download location. What am I doing wrong?

Why is my app crashing?

Please clear data from the BitTorrent app by going to (within Android) Settings, then Apps, then BitTorrent, then Storage, then Clear Data and reboot. Then try downloading a torrent with many seeds. If the app is still crashing, try uninstalling and reinstalling. Then, repeat the step above by trying to download a torrent with many seeds.

Feel free to contact us if the issue persists.

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